Shipping policy
This Shipping & Delivery Policy governs the dispatch and delivery of physical products purchased from Rangreet (“Platform”), operated by Roughvesture Private Limited (“Company”, “We”, “Us”, “Our”). By placing an order for a physical product on this Platform, you agree to this Policy.
1. APPLICABILITY
This Policy applies only to physical products such as printed books or other tangible materials.
Digital products, including PDFs, templates, and downloadable content, are delivered electronically and are not subject to shipping under this Policy.
2. SHIPPING LOCATIONS
We currently ship physical products across India to serviceable pin codes supported by our logistics partners.
International shipping, if enabled in the future, shall be governed by separate terms and applicable customs regulations.
3. SHIPPING PARTNERS
All physical products are shipped through third-party courier and logistics service providers.
The Company does not own or operate any delivery or transportation infrastructure.
4. DISPATCH & DELIVERY TIMELINES
Estimated timelines are as follows:
Metro Cities:
Dispatch within 1–2 working days; Delivery within 3–5 working days
Non-Metro / Tier 2–3 Cities:
Dispatch within 2–3 working days; Delivery within 5–7 working days
Remote Areas:
Dispatch within 3–5 working days; Delivery within 7–10 working days
Delivery timelines are indicative and may vary due to operational or logistical constraints.
5. SHIPPING CHARGES
Shipping charges, if applicable, are clearly displayed at checkout before payment confirmation and are calculated based on product weight, dimensions, and delivery location.
6. ORDER TRACKING
Once an order is dispatched, tracking details including the courier name and tracking number shall be shared via email or SMS, where available.
7. DELIVERY CONFIRMATION
Delivery shall be deemed complete once the product is delivered to the address provided at the time of order.
Courier-provided proof of delivery shall be considered valid for dispute resolution and chargeback handling.
8. DELAYS & FORCE MAJEURE
The Company shall not be liable for delivery delays caused by events beyond its reasonable control, including but not limited to natural disasters, government restrictions, strikes, courier partner disruptions, or incorrect address details provided by the customer.
9. FAILED OR UNDELIVERED SHIPMENTS
In cases of failed delivery due to incorrect address, customer unavailability, or refusal to accept delivery:
Re-delivery may be attempted
Any additional charges shall be borne by the customer
If the shipment is returned to origin, any eligible refund shall be processed after deducting shipping and handling charges.
10. DAMAGED, DEFECTIVE, OR MISSING ITEMS
Customers must report damaged, defective, or missing items within 48 hours of delivery, along with:
Order ID
Clear images of the product and outer packaging
Failure to report within the specified timeframe may affect eligibility for replacement or refund.
11. CUSTOMER SUPPORT
For all shipping and delivery-related queries:
Company Name: Roughvesture Private Limited
Platform: Rangreet
Email: rangreet2026@gmail.com
Phone: 8100001224
Address: 50 Weston Street, Kolkata – 700012
Response Time: Within 48 hours
12. POLICY UPDATES
The Company reserves the right to modify this Shipping & Delivery Policy at any time.
Any changes shall be effective upon publication on the Platform.